AN ANALYSIS OF E-COMMERCE, ITS IMPACT AND NAVIGATING THE CHALLANGES CONCERNING THE RIGHTS OF E-CONSUMERS
Volume 2Issue II Year 2023
Abhishek Khanna
Research Scholar, USLLS, Guru Gobind Singh Indraprastha University
adv.khannaabhishek@gmail.com
Dr. Rakesh Kumar Handa
Assistant Professor, USLLS, Guru Gobind Singh Indraprastha University
rakeshhanda_1976@yahoo.co.in
Table of Contents
Abhishek Khanna
Research Scholar, USLLS, Guru Gobind Singh Indraprastha University
adv.khannaabhishek@gmail.com
Dr. Rakesh Kumar Handa
Assistant Professor, USLLS, Guru Gobind Singh Indraprastha University
rakeshhanda_1976@yahoo.co.in
ECommerce- Trade- Consumer Protection- Marketing- EConsumer
1. Majeed Al Tamer, The Advantages and Limitations of E-Commerce to Both Customers & Business, 2 BAU Journal,2 (2021).
2. Majeed Al Tamer, The Advantages and Limitations of E-Commerce to Both Customers & Business, 2 BAU Journal,2 (2021).
3. Consumer Protection Act 2019, Section 2(16), 35, Acts of Parliament, 2019 (India).
4. H.A. Aljifri, A. Pons &D. Collins, Global e-commerce: a framework for understanding and overcoming the trust barrier,11(3) Information Management & Computer Security 130-138 (2003).
5. Puneet Bhalla, The History of eCommerce & Its Evolution-A Timeline, SHIPROCKET (Dec.5,2023,4:00PM), https://www.shiprocket.in/blog/ecommerce-history-evolution timeline/#:~:text=eCommerce%20%26%20Its%20Evolution,1960%2D1968%2D%20Invention%20%26%20The%20Early%20Days,from%20one%20computer%20to%20another
6. Ibid
7. A. Mitra, E-commerce in India-A Review,2(2) International Journal of Marketing, Financial Services & Management Research 126-132 (2013).
8. Internet Usage Statistics - The Internet Big Picture, World Internet Users and Populations Stats, http://www.internetworldstats.com (last visited Oct. 10, 2023).
9. The Indian Telecome Services Performance Indication http://trai.gov.in/writereadData/PIReport/documents/Indicators%20-%20Jun-14.pdf (last visited Oct. 10, 2023).
10. Bhavya Malhotra, E- Business: Issues and Challenges in Indian Perspective,4 (1) Global Journal of Business Management and Information Technology 11-16 (2014).
11. Ibid.
12. What Are the Advantages and Disadvantages of E-commerce, (Dec.5,2023,4:00PM)
13. Ibid.
14. Id at p-15.
15. Jayant Surana, Diversifying revenue streams: How entrepreneurs and medium enterprises profit from multifunctional sports spaces, THE ECONOMIC TIMES, Aug.27,2023 at 10:10.
16. YIELDIFY, https://www.yieldify.com/blog/ecommerce-inventory-management-methods/ (last visited Dec.6,2023)
17. Supra note 4 at p-137.
18. Mingyao Hu, Sohail S. Chaudhry, Enhancing consumer engagement in e-commerce live streaming via relational bonds,30 INTERNET RESEARCH,2021
19. Jih Chang Yang, Environmental impact of e-commerce and other sustainability implications of the information economy, Dec.6,2023,11:00AM)
20. 2 G. HOWELLS AND WEATHERILL, CONSUMER PROTECTION LAW (Taylor and Francis 2017). https://www.perlego.com/book/1574513/consumer-protection-law-pdf (last visited 20 October 2023).
21. S. Ray, Emerging Trend of E-Commerce in India: Some Crucial Issues, Prospects and Challenges,2(5) Computer Engineering and Intelligent Systems 17-35 (2011).
22. Ibid.
23. Ibid.
24. Jarnail Singh, Review of E-Commerce Security Challenges, 2(2) IJIRCCE 2851 (2014).
25. Ibid.
26. Pankaj Gupta and Ankur Sharma, E-Commerce in India- A New Perspective, 2(2) Integrated Journal for Research in Arts and Humanities, 26, 30(2022).
27. Ibid.
28. Ibid.
29. Id. at p-29.
30. Dee Pridgen, The Dynamic Duo of Consumer Protection: State and Private Enforcement of Unfair and Deceptive Trade Practices Laws, 81 ANTITRUST L.J. 911, 917 (2017).
31. Ibid.
32. Ankur Saha and Sri Ram Khanna, Evolution of Consumer Courts in India: The Consumer Protection Act 2019 and Emerging Themes of Consumer Jurisprudence, 9 IJCLP 114, 119 (2021).
33. Ibid.
34. Ibid.
35. Ibid.
36. UNCTAD https://unctad.org/system/files/official-document/ditccplpmisc2016d1_en.pdf (last visited Oct. 29,2023).
37. OECD, https://one.oecd.org/document/DSTI/CP(2021)5/FINAL/en/pdf (last visited Oct. 29, 2023).
38. Prof. Christine Riefa, Cross-border enforcement of consumer law: Looking to the future, UNCTAD (Dec.6,2023,3:00 PM) https://unctad.org/system/files/information-document/ccpb_WG_e-commerce_cross-Border_Riefa_en.pdf
39. APAC, https://www.apec.org/ (last visited Oct. 30, 2023).
40. ICPEN, https://icpen.org/protecting-consumers-worldwide (last visited Oct. 30, 2023).
41. ICPEN, http://icpen.org/for-consumer-experts/what-we-do2017 (last visited Oct. 31, 2023).
42. Priyanka Barik, Cyber Laws Emerging Role in Indian E-Commerce, KSK(Dec.9,2023,11:30AM), https://ksandk.com/regulatory/indian-e-commerce-law-under-cyber-law/ .
43. Information and Technology Act 2000, Section 1(2) and section 75, No. 21, Acts of Parliament, 2000 (India).
44. Aryan Pujari and Mansi Singh, Critical Assessment of Information Technology Act,2000,3, IJLSI,3(2020).
45. Indian Penal Code,1860, Section 3, No. 45, Imperial Legislative Council, 1860 (British India).
46. Indian Penal Code,1860, Section 3, No. 45, Imperial Legislative Council, 1860 (British India).
47. Tanai Nadkarni, Jurisdictional issues relating to e-commerce law in India, IPLEADERS(Dec.6,2023,12:00PM), https://blog.ipleaders.in/jurisdictional-issues-relating-e-commerce-law-india/#:~:text=If%20there%20is%20any%20criminality,either%20party%20in%20the%20dispute
48. Consumer Protection Act 2019, Section 2(7), No. 35, Acts of Parliament, 2019 (India).
49. Bill Thomas, The Legal Framework of Consumer Protection in Marketing and the Consumer Movement 49 (Jeremy Mitchell, 1978).
50. Consumer Protection Act 2019, Chapter VII Offences and Penalties, No. 35, Acts of Parliament, 2019 (India).
51. Consumer Protection (E-Commerce) Rules,2020: An Overview (Dec.6,2023,12:28 PM)
52. Section 4 of E-commerce rules 2020
53. Consumer Protection (E-Commerce) (Amendment) Rules 2021
54. DEPARTMENT OF CONSUMER AFFAIRS, https://consumeraffairs.nic.in/acts-and-rules/consumer-protection (last visited Oct. 28, 2023).
55. Shubham Agarwal, Corporate Fraud Under The Companies Act 2013,LEGAL SERVICE INDIA(Dec.6,2023,1:00PM), https://legalserviceindia.com/legal/article-9570-corporate-fraud-under-the-companies-act-2013.html .
56. Companies Act 2013, Section 447, No. 18, Acts of Parliament, 2013 (India).
57. Banyan Tree Holding (P) Limited v. A. Murali Krishna Reddy and Anr. C S(OS) 894/2008.
58. Ibid.
59. IBEF, https://www.ibef.org/industry/ecommerce.aspx (last visited 25 Oct. 2023).
60. R.M. Sarode, Future of E-Commerce in India Challenges & Opportunities 1(12) IJAR 646-650 (2015).
61. 1 SHYAM PADMAN, THE LAW OF CONSUMER PROTECTION (LexisNexis 2022).
62. Ibid.
63. Gurjeet Singh, The problem of Consumer Protection in India: A Historical Perspective,6(3) Consumer Protection Reporter 704, 719 (1994).
64. P. Bert Hugenholtz, The Future of Copyright in a Digital Environment, 139(The Hague: Kluwer Law International)
65.
References
1. Majeed Al Tamer, The Advantages and Limitations of E-Commerce to Both Customers & Business, 2 BAU Journal,2 (2021).
2. Majeed Al Tamer, The Advantages and Limitations of E-Commerce to Both Customers & Business, 2 BAU Journal,2 (2021).
3. Consumer Protection Act 2019, Section 2(16), 35, Acts of Parliament, 2019 (India).
4. H.A. Aljifri, A. Pons &D. Collins, Global e-commerce: a framework for understanding and overcoming the trust barrier,11(3) Information Management & Computer Security 130-138 (2003).
5. Puneet Bhalla, The History of eCommerce & Its Evolution-A Timeline, SHIPROCKET (Dec.5,2023,4:00PM), https://www.shiprocket.in/blog/ecommerce-history-evolution timeline/#:~:text=eCommerce%20%26%20Its%20Evolution,1960%2D1968%2D%20Invention%20%26%20The%20Early%20Days,from%20one%20computer%20to%20another
6. Ibid
7. A. Mitra, E-commerce in India-A Review,2(2) International Journal of Marketing, Financial Services & Management Research 126-132 (2013).
8. Internet Usage Statistics - The Internet Big Picture, World Internet Users and Populations Stats, http://www.internetworldstats.com (last visited Oct. 10, 2023).
9. The Indian Telecome Services Performance Indication http://trai.gov.in/writereadData/PIReport/documents/Indicators%20-%20Jun-14.pdf (last visited Oct. 10, 2023).
10. Bhavya Malhotra, E- Business: Issues and Challenges in Indian Perspective,4 (1) Global Journal of Business Management and Information Technology 11-16 (2014).
11. Ibid.
12. What Are the Advantages and Disadvantages of E-commerce, (Dec.5,2023,4:00PM)
13. Ibid.
14. Id at p-15.
15. Jayant Surana, Diversifying revenue streams: How entrepreneurs and medium enterprises profit from multifunctional sports spaces, THE ECONOMIC TIMES, Aug.27,2023 at 10:10.
16. YIELDIFY, https://www.yieldify.com/blog/ecommerce-inventory-management-methods/ (last visited Dec.6,2023)
17. Supra note 4 at p-137.
18. Mingyao Hu, Sohail S. Chaudhry, Enhancing consumer engagement in e-commerce live streaming via relational bonds,30 INTERNET RESEARCH,2021
19. Jih Chang Yang, Environmental impact of e-commerce and other sustainability implications of the information economy, Dec.6,2023,11:00AM)
20. 2 G. HOWELLS AND WEATHERILL, CONSUMER PROTECTION LAW (Taylor and Francis 2017). https://www.perlego.com/book/1574513/consumer-protection-law-pdf (last visited 20 October 2023).
21. S. Ray, Emerging Trend of E-Commerce in India: Some Crucial Issues, Prospects and Challenges,2(5) Computer Engineering and Intelligent Systems 17-35 (2011).
22. Ibid.
23. Ibid.
24. Jarnail Singh, Review of E-Commerce Security Challenges, 2(2) IJIRCCE 2851 (2014).
25. Ibid.
26. Pankaj Gupta and Ankur Sharma, E-Commerce in India- A New Perspective, 2(2) Integrated Journal for Research in Arts and Humanities, 26, 30(2022).
27. Ibid.
28. Ibid.
29. Id. at p-29.
30. Dee Pridgen, The Dynamic Duo of Consumer Protection: State and Private Enforcement of Unfair and Deceptive Trade Practices Laws, 81 ANTITRUST L.J. 911, 917 (2017).
31. Ibid.
32. Ankur Saha and Sri Ram Khanna, Evolution of Consumer Courts in India: The Consumer Protection Act 2019 and Emerging Themes of Consumer Jurisprudence, 9 IJCLP 114, 119 (2021).
33. Ibid.
34. Ibid.
35. Ibid.
36. UNCTAD https://unctad.org/system/files/official-document/ditccplpmisc2016d1_en.pdf (last visited Oct. 29,2023).
37. OECD, https://one.oecd.org/document/DSTI/CP(2021)5/FINAL/en/pdf (last visited Oct. 29, 2023).
38. Prof. Christine Riefa, Cross-border enforcement of consumer law: Looking to the future, UNCTAD (Dec.6,2023,3:00 PM) https://unctad.org/system/files/information-document/ccpb_WG_e-commerce_cross-Border_Riefa_en.pdf
39. APAC, https://www.apec.org/ (last visited Oct. 30, 2023).
40. ICPEN, https://icpen.org/protecting-consumers-worldwide (last visited Oct. 30, 2023).
41. ICPEN, http://icpen.org/for-consumer-experts/what-we-do2017 (last visited Oct. 31, 2023).
42. Priyanka Barik, Cyber Laws Emerging Role in Indian E-Commerce, KSK(Dec.9,2023,11:30AM), https://ksandk.com/regulatory/indian-e-commerce-law-under-cyber-law/ .
43. Information and Technology Act 2000, Section 1(2) and section 75, No. 21, Acts of Parliament, 2000 (India).
44. Aryan Pujari and Mansi Singh, Critical Assessment of Information Technology Act,2000,3, IJLSI,3(2020).
45. Indian Penal Code,1860, Section 3, No. 45, Imperial Legislative Council, 1860 (British India).
46. Indian Penal Code,1860, Section 3, No. 45, Imperial Legislative Council, 1860 (British India).
47. Tanai Nadkarni, Jurisdictional issues relating to e-commerce law in India, IPLEADERS(Dec.6,2023,12:00PM), https://blog.ipleaders.in/jurisdictional-issues-relating-e-commerce-law-india/#:~:text=If%20there%20is%20any%20criminality,either%20party%20in%20the%20dispute
48. Consumer Protection Act 2019, Section 2(7), No. 35, Acts of Parliament, 2019 (India).
49. Bill Thomas, The Legal Framework of Consumer Protection in Marketing and the Consumer Movement 49 (Jeremy Mitchell, 1978).
50. Consumer Protection Act 2019, Chapter VII Offences and Penalties, No. 35, Acts of Parliament, 2019 (India).
51. Consumer Protection (E-Commerce) Rules,2020: An Overview (Dec.6,2023,12:28 PM)
52. Section 4 of E-commerce rules 2020
53. Consumer Protection (E-Commerce) (Amendment) Rules 2021
54. DEPARTMENT OF CONSUMER AFFAIRS, https://consumeraffairs.nic.in/acts-and-rules/consumer-protection (last visited Oct. 28, 2023).
55. Shubham Agarwal, Corporate Fraud Under The Companies Act 2013,LEGAL SERVICE INDIA(Dec.6,2023,1:00PM), https://legalserviceindia.com/legal/article-9570-corporate-fraud-under-the-companies-act-2013.html .
56. Companies Act 2013, Section 447, No. 18, Acts of Parliament, 2013 (India).
57. Banyan Tree Holding (P) Limited v. A. Murali Krishna Reddy and Anr. C S(OS) 894/2008.
58. Ibid.
59. IBEF, https://www.ibef.org/industry/ecommerce.aspx (last visited 25 Oct. 2023).
60. R.M. Sarode, Future of E-Commerce in India Challenges & Opportunities 1(12) IJAR 646-650 (2015).
61. 1 SHYAM PADMAN, THE LAW OF CONSUMER PROTECTION (LexisNexis 2022).
62. Ibid.
63. Gurjeet Singh, The problem of Consumer Protection in India: A Historical Perspective,6(3) Consumer Protection Reporter 704, 719 (1994).
64. P. Bert Hugenholtz, The Future of Copyright in a Digital Environment, 139(The Hague: Kluwer Law International)
65.